Shipping Policy

PLEASE EXPECT CARRIER DELAYS DURING THE HOLIDAYS.

We cannot be held responsible for them not meeting the regular USPS shipping estimates. Some items take the regular amount of time, yet others can take nearly 4x longer than usual.

- We offer worldwide shipping *

- USPS is used for all orders under 16 oz

- USPS supports P.O. boxes

- Select domestic orders MAY ship UPS if they surpass 16 oz, if there is a suitable address for this carrier.

- Please allow for a 2-5 business days for your order to process before it is sent to the post office **

Free shipping thresholds are: $200 before any discounts for the USA, and $200 after any discounts for the rest of the world. Some items are not eligible for free shipping, and that information is stated in the product description.

Shipping is calculated based on weight & class selected.

IF YOU SELECT UNTRACKED MAIL OPTION:

Your item will be sent as flat mail, and will not include tracking. We offer this as a less expensive option, particularly for international mail that does not require being sent as a parcel. Please note, we CANNOT be held responsible to replace lost or stolen mail if this shipping profile is chosen, that is the risk attached to the lower price tag. By selecting the Flat Mail grade option, you are agreeing to these terms.

Please note INTL orders may take up to a couple of months to arrive. Once your package is in the hands of USPS, we do not have access to any information, besides the tracking info that you are emailed upon shipment.

If a package is marked as 'delivered' by USPS in a tracking update, we cannot be held liable for the replacement of your item. USPS assumes the package as stolen, or as sent to a location that was not secure, and will not cover insurance on the item. Please make sure you are sending your package to a secure location.

Returns may be accepted circumstantially, though the return postage fee will be deducted from the total refund amount.

We can accommodate other shipping services including UPS, FedEx, or DHL upon request. Please contact prior to ordering to set this option up.

Zephyr Paper Co processing and output times are 2-5 days. Please note that shipping grades selected at checkout only reduce transit time in mail - not fulfillment time.

 

* During holiday shopping we can only offer shipping to areas that USPS is currently shipping to. They are not shipping to Oceana areas and some others at the moment, sorry for the inconvenience!

** (November-December) with holiday volumes, processing time may take up to 7 business days